Friday, 13 February 2015


I should have known with all that has gone pear-shaped today that it is Friday the 13th!

I recently changed from probably the worlds worst internet provider, Talk Talk, to a new company called Plusnet, with a much faster connection as a bonus.

The installation was amazingly fast, and though there were a few hitches for the engineer, it eventually went live. However, my main device, a MacBookAir, which is the computer I use for just about everything, froze up when connected to the Plusnet router with wifi.

Though I can use other devices OK and it is still a relief to leave the appalling service of Talk Talk, I can do without the stress. 

I eventually got it working by connecting it directly with a cable, but it's not ideal. I have been waiting all day to hear from the company's technical support team, and by 2pm I decided to phone them.

Only to find my phone is now not working as well! In fact, when I think about it I've not received a single call since the change over 3 days ago.  And I can't call out.

Eventually I spoke to someone using my mobile phone, only to get the run-around saying, it must be a fault with my phone inside the house as they are not detecting a fault. So I'm now at the stage of paying £31 a month for basically nothing! No one is willing to help solve the situation, and when I suggested I would have no choice but to cancel and have the equipment removed, I was told I couldn't unless I paid for the remaining 18 months contract.

There's only so much boring technical chat I can take, and so I drew a line under it for the day. I'm hoping tomorrow will bring better results. If nothing else it's Valentines Day.

Presumably I'll be too busy opening all my cards.

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