Wednesday, 5 September 2012

When it works

You must be a new reader of my blogs if you don't know the entire past 9  months of my life have been consumed with a feature film project.

I'm about one week away from finishing it completely.

Or was.

I'd been having problems with the project crashing on me, and very recently I was getting issues with the playback of the film on the computer with it constantly freezing on me. I knew there was a problem somewhere but couldn't track it down.

Then two days ago the external drive array holding the entire project files had a drive fail. The whole project went belly up. However, the saving grace is that I use a storage device called a RAID. I wont get into technical details as I hardly understand how it works myself, but apparently all I need to do is replace the faulty drive and it will repair itself.

In principal that's reassuring, but at first attempt I was told it will take weeks to get the new drive, which would be pointless as I need to send the finished project to it's first main festival in 10 days! However, with a bit of pressure from me, the manufacturer's support team have come up trumps.

As I write this blog I am waiting on UPS overnight to deliver a new drive to replace the dead one, then the company will take remote access of the system and attempt to fix the problem, which I find amazing and a little scary at the same time.

It is a fantastic system, superfast, developed by Apple and Intel and made by Promise Technology.

At least it's fantastic when it works.

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